Yes, I'm aware that I can see the notes by going into edit mode, but that's a really cumbersome way to have to do that, particularly when as recently as a couple of weeks ago, the full notes were displayed when you viewed any customer (without having to deal with edit mode).

If you were a daily user of QBO, you'd agree, but from the support chair you sit in, I can why that it seems trivial to you. Hobbling features that were once useful just doesn't make any sense. This sort of thing just adds to the frustration of continual price increases.

PLEASE consider undoing this recent change to QBO! Don't make users jump through extra hoops just to view customer notes.