Hi there, @sskinman.

Thanks for reaching out to the Community. I can assist you with more information on the Customer Notes field.

If you're viewing the Customer Notes field from the customer's profile, you'll notice that it's only a single line. However, there is a way to have a larger area to input customer notes. Just go through these steps:

1. From the customer's profile page, click the Edit button.

2. The Customer Information window will appear. Choose the Notes tab.

3. You will now see a much larger area to enter your customer notes.

For more detailed information on using the Notes feature, check out this article.

Let me know if you have any other QuickBooks related questions. Have a great day!