Hi Suzette.Horner,

I hate recording bad debts, but this is what happens when customers can’t pay anymore.

Thanks for taking the time to search for it in the Community. The steps you’ve tried were correct. That should clear the Accounts Receivable.

We have an official article for recording Bad Debts in QuickBooks Desktop. You may want to check it out.

Please get back to me if you have other questions.