Thanks for your quick response @accounting,

I'd be happy to see the screenshots you've saved. It will help me isolate the issue even better.

Let me walk you through saving them in your original post:

1. Click the Edit button on your original post.
2. Click the Attach Files at the button of the screen.
3. Click Choose Files.
4. A location folder will open, look for the saved screenshots one at a time, then click Open,
5. Click Save.

Refer to the additional screenshots I've attached in my original answer.