Hi @accounting,

I appreciate the details you've added.

As I've checked the screenshots and the excel file you've attached, it's possible that a part of your QuickBooks Desktop data has been damaged. This causes the program not recognizing properly that the sales order has been closed.

You can run Verify and Rebuild Data in QuickBooks. Verify will detect any damaged data and rebuild will attempt to fix the damaged data detected. Also, it allows your QuickBooks software to refresh the date inside the company file.

Here's an article that'll guide you through the process:

<a rel="nofollow" target="_blank" href="https://community.intuit.com/articles/1436389">https://community.intuit.com/articles/1436389</a>

Make sure to create a backup copy of your company file prior to doing the Verify and Rebuild process. If there are changes that occur, having a backup copy allows you to restore it to undo the changes.

To give you a more in-depth information on how to back up a company file:

<a rel="nofollow" target="_blank" href="https://community.intuit.com/articles/1436816">https://community.intuit.com/articles/1436816</a>

Once done, try checking the Sales Order, or pulling up an Open Sales Order report. You'll want to go to Report at the top menu bar, then click Sales. Scroll down to Open Sales Order by Customers.

Let me know how it goes when you get the chance to try it. I'll be here with you until we get this resolved.