The problem is that the version I am using (Quickbooks Online Global) in Costa Rica does not have the same options in Settings : Advanced : Other Preferences.  I'm having a problem inserting a screenshot, but the only options in "Other Preferences" is

• Date Format
• Number Format
• Warn if duplicate cheque number is used
• Warn if duplicate bill number is used
• Sign me out if inactive for XX hours.

I tried calling the US 800 number to see if they could reset the donor setting.  They didn't know and suggested I write here.