Still no updates ? Why would QBO think it would be a good idea to sort customers by first name in the first place?  Seems like fixing something like this would be a simple fix....considering data is entered into separate fields....we should be able to sort by phone number or by any field.  And invoices - any chance they could be a bit more, appealing?  Is there another program that I can export my QBO data?  I have been a QBO online customer for over 5 years and I have yet to see any requests come to fruition.