Hi amberm,

You'll normally get this error once you pay an inactive employee in QuickBooks Online (QBO). Let guide you on how to check for inactive employees so you can reactivate them.

1. Click Workers from the left menu.
2. Choose Employees.
3. From the Employees List drop-down menu, select Inactive Employees.

Please check this article on how to make an employee active: Add, Edit, Or Inactive An Employee.

However, if you're still getting the error message, I suggest contacting our phone support team so they can investigate why you're still getting the error message. They have the tools to pull up your account in a secure environment. Here's how to reach them.

1. Sign into your account.
2. Click Help.
3. Click Contact Us.
4. Type your concern.
5. Click Let's talk.
6. Select Get a callback.

I have this Help Articles in case you have other questions about QBO.

Please keep in touch if you need anything else. I'll make sure to help.