Thanks for letting us know that your customers are experiencing issues while paying invoices, @letchaosreign.
I want the problem taken care of right away for you to get paid on time. That said, I recommend giving our Customer Care Team a call for assistance in fixing this unexpected behavior.
Our representatives can send a request to escalate this to our engineers for investigation. They have all the necessary tools capable of pulling up your account details in a secure environment and add you to future updates.
Depending on your QuickBooks version, check out the steps below to contact support.
QBO:
- Click the Help menu at the top.
- On the pop-up, click Contact us.
- Enter a brief description of your concern on the What can we help you with? box.
- Hit Let’s talk.
- Scroll down and click either Start messaging or Get a callback.
QBDT:
- Go to the Help menu.
- Choose QuickBooks Desktop Help.
- Tap the Contact us button.
Please let me know how the call goes and if you have any questions by updating this thread. I'm here to keep helping. All the best!
