Thanks for joining this conversation, @KelsieC.
I checked if there's an ongoing issue about this, but there isn't currently one. If you already tried signing into your QuickBooks Online (QBO) account using a private browser or performed a clear cache and the same thing happens, I highly suggest contacting our Phone Support again. They can open a ticket regarding this and escalate it to our Product Engineers for further investigation.
Here's how to reach them:
- In your QBO, click the Help (question mark) icon at the top right.
- Select Contact Us at the bottom to connect with our live support.
Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a great day!
