Thank for joining this conversation, jcs4251.
If you already tried all the troubleshooting steps given by my colleagues above and the issue persists, I highly suggest contacting our Phone Support team. They're able to pull up and check your account using their screen-sharing (remote access) tool and further investigate. They can also perform other steps to fix this for you.
Here's how to reach them:
- In your QuickBooks Desktop (QBDT), go to the Help menu at the top to get to the QuickBooks Desktop Help.
- Click Contact Us at the bottom to connect with our live support.
Just in case, I'll be adding this article for future reference: Solutions for when QuickBooks stops working.
Please let me know if you have any other issues or concerns by leaving a comment below. I'll be here to help. Have a good one!
