Hi there, KrisSchlu,
It's possible this customer's profile was deleted. That's why you're unable to see the information on the active or inactive list.
In QuickBooks, you can delete customers if there aren't transactions recorded in their profile. This option might have been selected instead of making them inactive.
What you need to do is add the customer to have a new profile. Here's how:
- Go to the Customers menu, then select Customer Center.
- Click New Customer & Job, then select New Customer.
- Enter the customer name and other important information.
- Click OK.
Once done, you can then navigate the Add/Edit Multiple List Entries window to add and edit the necessary information.
Keep me posted if you have follow-up questions and I'll get back to you.
