I did end up calling customer service about this issue and the ticket was elevated to another department. I was told we would be contacted with a resolution eventually. About a week later we received a call from technical support regarding this issue. Apparently they found a corruption in our database that is causing this issue and we were asked to pay a fee over $2,000 to fix it. How can an online cloud-based product where the database is not anywhere in our control suffer a database corruption, and then it becomes our responsibility to pay to resolve it? What are we paying for in our monthly fees if not access and upkeep of the service? Are we going to have to start paying for your website maintenance as well? We were given a cockamamie excuse about possible frequent disconnects that essentially blames us for the database corruption. We primarily use the mobile version of Quickbooks Online which means we are not even in control of our data connection. This is a complete failure of customer service and of providing a working, reliable product. We are obviously not going to pay $2000 to repair an issue that is not even on our end and thankfully we are not invested enough in Quickbooks that we are stuck with it. We're actively looking for a replacement product and will be permanently leaving this platform soon.