Hi there, howardjennings.

Thank you for providing an information about the steps you've done to resolve the issue.

For the price update to flow into the existing template, it has to sync first with the current price in products and services.

To do that, open your template and you'll need to toggle the item from your product and services field. Then, go back to selecting the item so the amount will update to the current price. This means your template has synced with your products and services.

Here's how:

1. Click the Gear icon at the upper left corner and select Recurring Transaction.
2. Select the Edit drop-down arrow under the Action column.
3. From the Product/Services column drop-down list, toggle the item.
4. Go back to the original item so the amount will update to the current price.
5. Click the Save template button.

Please check this article for additional information in creating templates for recurring transactions and how to edit an existing recurring: Create templates for recurring transactions.

If the problem persists after following the steps above, I suggest contacting our Customer Support Team. They have the necessary tools like screen sharing to check and pull up your account and investigate what is happening to your end.

I'll be glad to help you if you have any other questions.​ Have a good day!​