I was able to click the custom sort option in the utilities menu (bottom of the left pane), but after moving one or two accounts by highlighting and dragging, then the system froze on me and now it is no longer working. One thing I noticed is that an expense account is no longer next to the rest of the expenses...it ended up a the end of my list after "other income". Any ideas how to unlock this?or re-instate the functionality? I am on QB1014 for Macs.