I don’t want a workaround. I want a solution. We should not have to work around something so basic. Clearly I am not the only Quickbooks customer who wants this issue solved.

I asked for a solution months ago and was told your company was working on it. I can’t imagine this could take an engineer more than a couple hours to resolve. 

The system needs to work properly. It should not require sub-par workarounds when the phone information is already in the system for each customer. 

If your company can not provide a solution, I would appreciate a thorough explanation as to why this can’t be done.