Hello ZodiacJenn,
I appreciate you for getting back here in the Community. Let me chime in and help share information about the invoice status in QuickBooks Online.
I've checked here, and haven't found any open investigation concerning the invoice status from the activities field. If you've already tried following the steps provided by my colleague above, I recommend reaching out to our QuickBooks Support this time.
One of them will need to take over and further check the issue going on with Viewed status from your invoices. You can reach them through these steps:
- Log into your QuickBooks account.
- Click the Help option in the upper-right corner.
- Click the Contact us hyperlink.
For future reference, I also recommend bookmarking this support article to the browser you're currently using for QBO:
Contact the QuickBooks Online Customer Support team.
I'll keep an eye out on your response for any additional assistance you may need for invoice status. Wishing you all the best.
