Hi there, @danica_rose_security.
Please know that this isn’t the kind of customer service we want you to experience. To help you get this sorted out, I suggest contacting our support team. This way, they can further investigate on why you're experiencing this.
Also, it would be great if you can provide us a screenshot or video of the issue so they can immediately spot the error.
Any additional information provided is very much appreciated
To contact our support:
- Sign in to your QuickBooks Online account.
- Click the (?) Help icon.
- Click Contact us.
In the meantime, you can follow the workaround provided by my colleague AlexV above on manually editing the billing address in your customer profile.
Also, feel free to check our Help articles page in case you want to learn some "How do I" steps in QuickBooks Online.
As always, don't hesitate to leave a comment below if you have other queries. We're always here to help.
