Hi there, @ZodiacJenn.

Usually, when an invoice is viewed by your customer it should show Viewed in your invoice status. However, if you're referring that your invoice status shows Viewed even thou your customer hasn't Viewed it yet. Then, let's try performing some basic troubleshooting tests to get this sorted out. I'm here to guide you how.

Let's try login out to your account and re-login. If the error persists, then we'll have to perform a basic browser troubleshooting test to check if this a browser-related issue. Here's how.

First, let's try accessing your account via a private or incognito browser:

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you don't see the Viewed status on your invoice using a private or incognito browser, then you'll have to clear your regular browser cache. This way, it'll optimize your browser performance and your enhance your QuickBook Online experience.

However, If you get the same results, I recommend using another supported browser.

In case you want to learn some tips about managing your account, you can always visit our Help articles page for reference.

Please don't hesitate to reach out to us if you have any other concerns. We're always here to help.