Hi, AZFB.

Allow me to share some insights concerning credit memos in QuickBooks Desktop.

A statement is a summary of your customer's account, listing recent invoices, credit memos, and payments received.

You have the option to refund the over-payment from your customer or retain as credit and this will show on the customer's balance. While a credit memo is used to return an item that your customer already paid. However, both credit and credit memo can be applied to the next customer invoice.

You may find these articles helpful:

• Create a billing statement.
• Record a credit memo or refund in QuickBooks Desktop.

I'll pass along all the feedback you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible.

For account discussion, feel free to reach out to our QuickBooks Online Support.

1. Sign in to your QuickBooks Online Company.
2. Click (?) Help at the upper right corner.
3. Select Contact US on the pop-up.
4. Enter a brief description of your concern then hit Continue.
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

Feel free to drop a reply below if you have any other statements and credit memos concerns. Have a good one.