Hello, @SMcKee.

The information you've given are very helpful, I've already verified the reason why you're unable to pay the credits when paying bills.I'd be happy to guide you on how to fix this.

Based on the screenshots you've given, the account where the amount should be deposited from should match the account when paying bills. In this case, you'll need to change the account in the "From Account" on your deposit so it will show up upon paying the bill. This way, you'll be able to apply the credits.

That should do the trick, SMcKee.

Please let me know how it goes. I want to ensure you're all set with this refund concern. Wishing you and your business continued success!