Hello, @Melana.
Please know that this isn't the type of service we want you to experience. I've checked the investigation status about this issue, and it's still in progress.
Rest assured that our product engineers are still working on releasing a permanent resolution to fix this behavior. Once updates are released, it will be applied directly to your account.
In the meantime, I'd recommend reaching out to our technical support team they can add you to our notification list of affected users to receive live email updates about this issue.
Here's how:
- Go to: https://help.quickbooks.intuit.com/en_US/contact.
- Click your QuickBooks Product.
- Choose your QuickBooks version.
- On the Contact Us page, click a topic.
- Select on the Get Phone Number button to see the support number.
Don't hesitate to leave a comment below if you have any other questions. I'm always here to help.
