Welcome and thanks for joining the discussion, @jw15,

I want to ensure you can create invoices in QuickBooks. Before anything else, may I know if you have tried doing the steps I've outlined above? I suggest following it first and see if it works for you.

However, if you keep getting the same unresponsive behavior, I would recommend contacting our QuickBooks Online Care Team. They have the option to review your account and open an investigation for you. here's how to contact us:

1. Click the (?) Help menu at the top right section of your QBO Dashboard.
2. Tap the Contact us button.

In the meantime, you can open an invoice report and access the transactions from there. Here's how:

1. Go to the Reports tab.
2. Choose Invoices and Received Payments from the Who owes you section.
3. Update the Report Period.
4. Click the Amount to pull up the invoice information.
   

Please update me on how the call goes. I'll be around if you ever need further assistance. Have a good one!