I'd like to thank you for following the steps provided above, marvelcontracting.
On the Amount received field, you'll have to enter an amount that can decrease the total invoice amount. It isn't possible to apply a credit memo with a zero amount.
You've mentioned that you don't have a tick-box for Credit Memo. This error has been reported already and our developers are now fixing it.
In this case, I'd suggest contacting our Customer Support Team. They'll be able to include you on the list of the affected users.
To reach out to them:
- Go to the Help menu and select QuickBooks Desktop Help. Or simply press F1 on your keyboard.
- Click Contact us. Then, enter "Credit Memo" as the topic.
- Select Let's talk or Continue. Choose either Start messaging or Get a callback.
Reply to this thread anytime if you have other concerns.
