Good day, @marvelcontracting.
I want to ensure that you'll be able to apply credits to your customers' invoices successfully. Let's get this sorted out.
Being unable to link your bank account in QuickBooks Online isn't a factor why the Credit Memo option isn't available upon receiving payments. Once you have a credit available, you should be able to apply it to an invoice upon receiving payments.
To single this issue out let's go ahead and access your QuickBooks on a private-browser to verify if the issue is browser related.
The cache is stored for increased loading performance, but too much can accumulate which can cause some odd errors and bog down processes. To access private browser please check out these different keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works fine, go back to your regular browser and clear its cache. I'm including an article that goes over this in more depth and provides steps for supported browsers: Delete or Disable Cache and Temporary Internet Files in Your Web Browser.
If the problem continues after trying this step, I'd suggest getting in touch with our Customer Care Team. They have the tools that can help determine what's causing the issue and have the ability to create an investigation if necessary.
Keep me updated on how it goes. I'll be around to help if there's anything else you need with applying credits. Wishing you well!
