Thanks for getting back to us, HPJ.
I appreciate you taking the time to try out the steps provided by my colleagues @AlcaeusF and @BettyJaneB. In order for us to further investigate the Error code 1013 that you're getting, I'd recommend reaching out to our Care Support Team. They can review your account and will take a closer look as to why you're unable to back up your company file using Intuit Data Protect.
You can find contact information here: https://help.quickbooks.intuit.com/en_US/contact.
- Choose QuickBooks Desktop.
- Click the issue or topic.
- Click the Green Phone button to see the support number.
Should you have additional questions about creating back ups using IDP or anything concerning QuickBooks, please leave me a reply below so I can get back to you.
