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Replying to:
katherinejoyceO
QuickBooks Team

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Hi @sgf292,

 

Thanks for joining the thread. I appreciate you for sharing detailed information of your concern. Since you're using the Desktop App, let's try logging in to the web browser instead to check and see if this is an app issue. Then let's perform some troubleshooting on your apps once confirmed. 

 

Here's how:

 

1. Launch Google Chrome as your main browser. This works best with QuickBooks Online (QBO). 
2. Log in to your QBO account.
3. Run the report again and see if there are duplicates. 

 

If none, this means an Apps issue. Update and reinstall the QBO desktop application. Please see our help article: QuickBooks App for Windows and Mac: General Support. It contains steps for uninstalling and reinstalling, as well as other troubleshooting info. 

 

If you're still getting the same issue, it's best to contact our Customer Care team. They can check your account to review what's causing the issue, and will help you fix it.

 

Don't hesitate to respond to us if you need anything else. We're always delighted to help. 

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