Hi jaffakatie,

I know reconciliation can be challenging at times, especially if you’re dealing with historical transactions. I got your back and we’ll get through this.

Please double-check your bank register to see if the old transactions have duplicates or if they are really marked as reconciled. I know you deleted the old ones and reconciled (has R marks) the replacements. However, only the unreconciled and duplicates ones will show up when you reconcile.

If you can’t find duplicates or unreconciled transactions, you can do the basic browser troubleshooting steps to see if this is caused by a browser issue.

You can log in to QuickBooks in a private window and then reconcile. This is a good way to start checking it. If it looks good, you can go back to your regular browser and clear its cache. If you still see them, please try using other browsers like Chrome, Edge, Mozilla Firefox, or Safari to isolate the case.

Going forward, if you will upload transactions, just exclude the ones you've already entered in the register. To do this, just select the them, click Batch Actions and choose Exclude Selected.

I'm just around if you need more help with your reconciliation.