Hello there, @judys.
As of this time, the suggested solution shared by my colleagues above are the best options to resolve this issue. I encourage following the solution provided by qbteachmt and RoseMarjorieA about your printing problem.
If you encounter any issues, I also recommend following the troubleshooting steps provided by BettyJaneB and FritzF.
If the troubleshooting steps don't work, I'd suggest contacting our QuickBooks Customer Care so they can review your account. Agents have the necessary tools, like screen-sharing to get you back up and running.
To reach them:
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- In the Have a Question window, click Contact us at the bottom portion of the screen.
- Click Search for something else.
- Type in a keyword about your concern.
- Hit Search.
- Click on Start a Message.
You can check out this article for your reference: Contact the QuickBooks Desktop Customer Support Team.
Please know that you can always get back into this post if you have more questions. I'll keep an eye out on your response.
