Hello, @Melana.
I truly understand the impact of any delay in resolving the ongoing concern with the missing drop-down menu in the State Wage Listing tab when exporting a report to Excel. Our Product Engineers are still working on releasing a permanent resolution to fix this unexpected behavior.
Although, I can’t provide you with the specific time frame on when this will be fixed. Rest assured, as soon as updates are released it will be applied automatically into your account. Also, you'll be informed about it through an email.
In the meantime, you can run the report from previous quarters. When asked to update select "Yes" and it is able to pull all the data correctly. If that does not work clean install of QB and Excel are possible fixes.
To clean install QuickBooks, here's how:
- Make sure a clean install is right for you.
- Gather info and back up your data.
- Uninstall QuickBooks Desktop.
- Use the QuickBooks Clean Install Tool.
- Reinstall QuickBooks Desktop.
You can refer to this article for more detailed steps: Clean install QuickBooks Desktop.
Let me know if you have other questions. I'm just a few posts away.
