Greetings, 1935 1477 1719 079.

Thanks for being part of the QuickBooks family. I’m here to help and ensure the money is properly tracked in your account.

In cases like this, you’ll need to record a retainer or deposit. This way, the transaction will show correctly on your financial reports.

To start with, create a liability account to track the amount of the retainer you received from your customer. Let me walk you through the steps:

1. Go to the Gear icon at the top.
2. Under Your Company, choose Chart of Accounts.
3. Select New.
4. In the Account Type drop-down, choose Other Current Liabilities.
5. In the Detail Type drop-down, select Trust Accounts - Liabilities.
6. Enter the account’s name or leave the account name as is.
7. Click on Save and Close.

Then, create a retainer item you can use to receive the deposit or retainer from your customer. For the detailed instructions, refer to the steps below:

1. Go to the Gear icon at the top.
2. Under lists, choose Products and Services.
3. Then select New.
4. On the Product/Service information window, select Service.
5. Enter a name for the product or service item.
6. From the Income Account drop-down, choose Trust Liability Account.
7. Click on Save and Close.

 If you'll be keeping the money from your customer's retainer or deposit in a separate trust account, you’ll need to set up a trust liability bank account in QBO. For the step by step process, click on this link and going directly to the create a trust liability bank account section.

That'll do it. The resolution steps will help get you moving today.

If there's anything else that I can help you find in QBO, feel to leave a comment below. I'll be glad to assist you further. Wishing you the best.