Thanks for joining these thread, @guyiac.
Let's try to delete and recreate your custom template. Then, make sure to choose the template you've created.
If you get the same results, then let's try basic browser troubleshooting steps to check if the problem is browser related. Let's start accessing your account via a private browser or incognito. Here's how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, then we need to clear your browser's cache to optimized your browser performance.
If the same thing happens, I recommend using another supported browser.
Also, I'm attaching these great resources that can help guide you in your future task:
Please leave a comment below if you have other concerns or questions. I'll be around to help you. Have a great day!
