Thanks for posting your experience here in the QuickBooks Community, @RioTS.
Allow me to step in and provide some additional information about the invoice recurring transactions in QuickBooks Online (QBO).
The invoice reminders aren't automatically sent unless the Automatically send emails option was marked as checked when setting up a recurring invoice.
Since you've mentioned that you've already turned it off, however, the box of the auto send option is still marked as checked. In this case, you'll need to process troubleshooting steps, let's open your browser in incognito/private mode. This mode doesn't use the existing cache data files to load a webpage.
Here are the keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl+Shift+N
- Mozilla Firefox: press Ctrl+Shift+P
- Internet Explorer: press Ctrl+Shift+P
- Safari: press Command+Shift+N
If it work fine with a private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QBO, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up.
If the same thing happens, I recommend contacting our QuickBooks Online Support Team. They have additional tools to do a screen-sharing and investigate this further.
Here's how to contact our customer support:
- Sign in to your QuickBooks Online company.
- Select Help (question mark icon) at the top right.
- Select Contact us to connect with a live support agent.
Please let me know how it goes. I'll be here if you have any other questions. Have a good one.
