We are having the same problem.  We are using QB Enterprise and our information is on the cloud with Right Networks.  We also had to get a Microsoft 365 license through Right Networks in order to allow us to summarize the payroll data in excel.  As such, we CANNOT go back to a former version of Microsoft 365, nor can we re-download Quickbooks.  We are paying over $16,000 a year on QB licenses, Right Networks & another 2 licenses for Microsoft 365 through Right Networks (since all of our computers already had Microsoft Office)  We had to purchase 2 additional Microsoft 365 licenses through Right Networks JUST TO ALLOW US TO SUMMARIZE THE PAYROLL DATA IN EXCEL....AND NOW THAT DOESN'T WORK CORRECTLY.  In addition, I spent over 2 hours with QB support this morning regarding a TOTALLY DIFFERENT PROBLEM with payroll.  To say I am frustrated is an understatement.