It's great to have you here, @JESSatTBC,

Thanks for letting us know the outcome when trying the steps above.

Since the steps did not work for you, I recommend uninstalling the software and running a clean installation. This allows QuickBooks to create a new folder to replace broken installation files.

Before doing so, please be reminded to always back up your company file to avoid accidental data loss. Here's how to do a clean install:

1. Download the QuickBooks_Clean_Install_Tool.exe file.
2. Save the file on your desktop.
3. Open the QuickBooks_Clean_Install_Utility.exe.
4. Mark the I Accept tick box on the license agreement.
5. Select the version of your QuickBooks Desktop.
6. Click on Continue.
7. Hit OK when you see the prompt: "QuickBooks is now ready for a clean install, please install to the default directory."

Here's an article you can check out to know more about installing QuickBooks using clean install: Reinstall QuickBooks for Windows Using Clean Install

Once done, try to checking your invoices and see if it works this time. If not, I'd suggest contacting our Technical Support Team. They have the tools to review the logs of your company file and can help you resolve this hitch.

Follow these steps to get our contact information:

1. Go to the Help menu.
2. Choose QuickBooks Desktop Help.
3. Tap the Contact us button.
   

Please let me know how the troubleshooting steps goes. I'll be on a lookout for your response on this. That should do it.