When I look at what we are paying and the effort the workarounds take it makes my blood boil.

We're constantly promised updates, but nothing. In fact, there has never been an update.

Fritz (Moderator) - tell you what. Give us a bullet point list of the exact workflow so far that support have been through in getting to the bottom of this issue - what has been investigated, what has been attempted, what did/didn't work, and where we are right now.

Because no matter how many times you say "Thanks for your understanding while we look into this" and "I want to make sure everything is taken care of for you" we are all aware that it is complete nonsense. Us having understanding would have been all of us being OK about an outage for one or two days. We simply do not believe you are even working on this, let alone taking it seriously.

Fritz (Moderator) - we await your list!