Unfortunately, the response from each of the QB Reps is not addressing our issue.  And i'm wondering if we need to start a new thread since this one started out as a different Query, has been marked Solved and has a Best Answer (which it wasn't even for the first query).  There was a good answer to that one, which was to clear all three accounts in the Account Settings Tab of the vendor you're having issues with.

But, our issue is different MirriamM.  And while we appreciate you responding, it was a standard generic response that could have been to any questions on your entire website.  So tomorrow when we get a survey email about how our Priority Circle Rep is helping us, we'll get the same default email back that says I hope your issue was resolved but please contact me if i can be of further service.  it has been a viscous circle on this issue, definitely not a priority circle.  

It's hard to keep quiet when all we want is a straight answer.  It's either on the board or it's not.