Cetanorak,

Just to provide some perspective, support have been saying this for the past 12 weeks. Even the workaround was devised by a user on this forum.  It does work, though honestly you may as well go back to

using Word to generate invoices.

I am thinking that there is absolutely no timescale for a fix given reported progress so far (as in, none). I’ve even reached out to the CEO personally who assured me it would be dealt with - and still no progress.

All I can think of is that there must just not be enough users using custom invoice templates to make the developer time worth the cost to fix.

If you are on a trial period I would strongly advise trying a different provider.

The only reason we have not moved over to Xero ourselves is that our accountant does not fully integrate yet, but they’ve actually employed someone specifically to do just that so they can move their entire client base over: all down to this issue. It’s at that point we’ll be looking to get our last 4 months subscription back!