Thanks for joining the conversation, @jlhuber.
Since you're using an outdated version of QuickBooks Desktop, it's possible that the file got corrupted, preventing you from making the accounts active again.
Let’s try running the Verify and Rebuild Data Utility Tool to resolve any data integrity issues on the company file. Always create a backup to avoid any accidental data loss before performing the following steps.
- Go to the File menu.
- Select Utilities, then Rebuild Data.
- Click OK on the QuickBooks Information window.
- Follow the prompt to save a backup.
- Hit OK when you see Rebuild has completed.
Once done, follow the steps above except select verify instead of rebuild. Check out this article for reference: Resolve data damage. In the same link, you’ll find other data damage troubleshooting steps for Windows.
If you continue to get the same result, I recommend upgrading to the latest version of QBDT. Click this link to know more about our updated pricing and features: https://quickbooks.intuit.com/desktop/.
If you decide to upgrade, you can visit the website given above and click the green Buy Now button.
That should do it. Let me know how this goes, I’m more than happy to help. Have a good one!
