Thanks for getting back to us, @RobWKal.

I appreciate you trying out all the troubleshooting steps shared by my colleague above including reaching out to our Customer Care Team to verify your account setup and get the data needed on the report.

It’s possible that phone support might not yet open by the time you tried to schedule a callback. I recommend trying it out again since the option is working on my end. 

You can follow the steps shared by my colleague to get in touch with them. If you continue to get the same result, I suggest performing some basic troubleshooting steps to make sure the issue isn’t browser related. 

Cache tends to hold onto information and, after a while, it can cause issues in the web pages like errors inside QuickBooks. Let's verify if this is the case by loading the site using a different browser or a private window.

Here’s how: 

• Ctrl + Shift + P (Internet Explorer)
• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox

Once done, make sure to clear your default browser’s cache to continue using it without any problem. Here’s an article to help you with the process: Delete or Disable cache and temporary internet files in your web browser.

That should get you pointed in the right direction.

Let me know how everything turns out, or if you have any issues, after following those steps. I'm always here to help. Have a good one!