@BettyJaneB wrote:
Hello, @JamesCrozier and @Wright.
Allow me to step into this conversation and provide an update about this invoice template concern.
At this time, our engineers are still investigating to verify the main cause of the issue, so they can apply a permanent fix. We currently don't have the workaround, and we aren't able to tell when this will be mediated upon. Rest assured that I will do my part and notify you through this thread whenever I receive updates about this concern so you can get back to business.
You can also visit our QuickBooks Online Blog to be updated about our latest news, features, and updates about QuickBooks Online and what our Product Care Team is working on.
The Community always has your back and I am here to help you anytime. Have a good one!
This thread started on 4/19/2018. It took over one year just to acknowledge there is a BUG which needs a permanent fix. Some of us knew all along, this never worked properly for a long time. Probably they knew as well (they kept in the QB Labs) but never fixed it. Folks, it's bad. Then again, once they fix this, they may include it as one of the reasons why they had to raise the QBO PRICE again, who knows?
