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Replying to:
Alessandra_B
QuickBooks Team

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Hey @abrahamovervoorde,

 

I've tried the search function on my own account, and they work fine. Let me help you perform some troubleshooting steps to isolate the issue.

 

First, you'll need to search for the addresses in a private/incognito browser. This way, we can isolate if this is a browser issue. If you're able to search for the addresses using the private/incognito browser, you'll then need to clear your browser's cache.

 

You can use these keyboard shortcuts to open a private/incognito browser:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + N

If you're still unable to search for the addresses, you may need to perform this on another browser.

 

Also, you can pull up the Customer/Employee/Vendor Contact List report to view all the addresses you need.

 

 

Please don't hesitate to let me know if you have any other concerns. I'll be here to help you.

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