We already have an escalation regarding this issue, Wright.

With the help of our product engineers, we're gathering more information to rule out the issue with the custom templates. In the meantime, you can give us a call. This way, we can add your company details to our notification list.

Once we roll out a permanent fix, you'll receive an email about it. To get our contact number, click the Help icon in the upper right-hand corner of the Dashboard. From there, click the Contact Us button and enter your concern in the description box.

Don't hesitate to get back to me if you need more help.