Hi there, @JamesCrozier,

I see that your past interactions with our online support team were uneasy, but I want you to know I will work with you to find a resolution. 

Can I ask for a screenshot of your sample file when trying to import your own style of estimate and invoice templates? Any details you can share will be much appreciated. This way, I can check that here on my end to see if there are overlapping tables and incorrect mapping of the fields on the file. 

You can use tables with simple rows and columns and go through this helpful article: Import Custom Form Style for Invoices or Estimates. This article also will help you get answers to questions about importing custom form styles.

I'll do what I can to make sure this gets resolved, @JamesCrozier. 

Fill me in if you have any other questions.