Hello there, @mleblanc, @vpcontroller, @Wright and @JamesCrozier, 

I appreciate you performing the suggested steps above to help fix your concern.

Since you're still experiencing the same issue, I suggest contacting our QuickBooks Online Support Team. They have the necessary tools to double-check your accounts and can reopen the investigation depending on the reports they received.

I'll also take note all of your comments to ensure these will be taken care of. Rest assured, I'll let you know as soon as I receive any updates. 

You can count me in if there's anything else you need.