Hi there, @cetanorak.

I'd be glad to help guide you today so you'll be able to contact the Support Team successfully.

First, may I know what time of the day you've tried connecting with our Support Team? It's possible that you've reached them beyond their working hours. Our support's open hours, is at 5AM-5PM PST, from Monday to Friday.

At this time, I recommend connecting with them during their business hours.

On the other hand, as soon as we receive updates from our engineers, me or one of my colleagues will update this thread as well.

Keep posted if you have any other questions/concerns, I'll be always here to help you. Have a great day ahead!