Hello there, @cetanorak.
Thanks for clarifying your situation and providing more information about the issue.
Just this week we received a similar report from a user like you experiencing the same behavior. Our Product Team knows and is working on a permanent fix for this ongoing issue.
In the meantime, I recommend giving our Customer Care Team a call to add your account to the list of affected users. Please have our representative attach your case number to INV-28978.
An email will be sent to you with any new information to assure you’re up to date with the progress of the investigation. I will also keep you posted here in this thread for any updates available.
Here's how to get in touch with phone support:
- Sign in to your QBO account.
- Go to Help at the top right.
- Click Contact Us to connect with a live agent.
That should do it. Let me know how the call goes and if you need anything else. I’m more than happy to help. Have a good one!
