Let me help you sort this out, @Annette - Cascoat.

I appreciate you for sharing the result after performing the troubleshooting steps.

Let's do the following steps to isolate this concern for any possible data damage:

1. Create a backup of the QuickBooks Desktop company file
2. Repair QuickBooks
   
   1. Click Start.
   2. Select Control Panel.
   3. Go to Programs and Features.
   4. Choose QuickBooks.
      1. Click Uninstall/Change.
      2. Choose Continue, then Next.
      3. Select Repair, then click Next.
3. Once completed, ensure to download the latest QuickBooks release when opening the program.

If the issue persists,  I’d recommend contacting our Technical Support Team. A specialist will look up your account and further assist you via a secured remote access session.

Here’s how:

1. Go to Help.
2. Choose QuickBooks Desktop Help.
3. Click on the Contact us link.
4. Choose Search for something else.
5. Type in a keyword about your concern.
6. Hit Submit.
7. Click on the Start a Message button.

For more insights, you may check these articles:

• Resolving Potential Data Issues

• Resolve QuickBooks Desktop performance issues: Manage your data file

Feel free to leave a post below if you have other questions about sending sales forms in QuickBooks. I'm always here to help.