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Replying to:
PreciousB
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Hello mrgadget,

 

I appreciate your for tying the recommended troubleshooting shared by my colleagues. I'll add some details about the past due stamps on the invoice.

 

First, though, I want to let you know that we are here in the Community to assist you with any QuickBooks concerns. Since you've already tried the steps on this thread, let's try repairing QuickBooks. This can help us resolve any performance issues you encounter while using the software.

  1. Restart your computer to close unnecessary programs interfering with QuickBooks.
  2. Back up your QuickBooks company file.
  3. Select Start and then Control Panel.
  4. Choose Programs and Features. Then, select Uninstall a program.
  5. Select QuickBooks in the list of programs and choose Uninstall/Change.
  6. Choose Continue, then, Next.
  7. Select Repair then Next. Wait for the Repair to complete.
  8. Choose Finish, then restart your computer if prompted.
  9. Lastly, download the latest QuickBooks release when you open QuickBooks.

Here's an article for the detailed steps: Repair QuickBooks Desktop.

 

If it didn't do the trick, please reach out to our QuickBooks Desktop Support Team. They have the resources and tools such as screen-sharing to help you investigate this further.

 

Here's how to reach us:

  1. Open QuickBooks Desktop.
  2. Click Help at the top and choose QuickBooks Desktop Help or press F1 on your keyboard.
  3. On the Have a Question? screen, scroll down and select the QuickBooks support.
  4. Select a topic.
  5. Click the Start a Message button.

You can always go back to the article provided by my colleague above for further guidance.

 

That should get you on the right track. It's my priority that this is resolved for you, so please let me know how it goes. I'm cheering you to continued prosperity.

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