Hello, GenieB. 

I appreciate you trying the steps provided by my colleague above. 

Since you’re still experiencing the issue, I’d recommend repairing the software. For detailed the steps, please refer to this article:https://quickbooks.intuit.com/community/Help-Articles/Fix-QuickBooks-Desktop-Windows/m-p/201490 

If the issue continues after trying the steps in this article, it’d be best to contact our support team for further investigation:

1. Click Help at the top. 
2. Select QuickBooks Desktop Help. 
3. Select Contact Us. 
4. Give a brief description of your issue and click Continue. 

Please visit us again if you have other questions about QuickBooks Desktop.